FAQs
Here are some of the commonly asked questions. If your questions do not appear here, kindly drop us a WhatsApp message at 88126309, email at petsdelightbakerysg@gmail.com or fill in the Contact form. We try our best to get back to you within 24 hours.
ABOUT US
Where are you located?
We are located in Singapore, 183 Jalan Pekikat B1-18 Singapore 437643
What are your opening hours?
We are open Monday to Saturday 10.15AM-4.30PM, Sunday 10.15AM-4.30PM.
We are open on most holidays except Chinese new year.
Please make an appointment with us if you need to discuss cake details at 88126309.
ORDERING
Do you accept last-minute orders?
We are subjected to availability. Please send us a Whatsapp message to +65 88126309
How early do I need to place an order?
For cakes on our website, most require up to 5 days. You can see on the product page for more details. You can also check with us. We are still subjected to availability; therefore it is ideal to confirm 7 days ahead, especially for holiday periods or if you require a large/complex orders.
What about customised cake?
For customised cake, it will be best to confirm the design to find out how much time we need to prepare.
You can whatsapp us at 88126309 or email petsdelightbakerysg@gmail.com to enquire.
How do the order system works?
Select the product and its options and you will be able to see the pricing. Add product to cart, and follow the checkout instructions. You can select Collection or Delivery and input the date required. Please make sure to select the right month. If we are full, the day will not be able to select. Please reach us via whatsapp 88126309, to see how we can help.
Kindly check that your email address, contact number and all information is accurate for us to process your orders.
All order payments to be made in full, and we accept Credit Cards and various payment methods, including Paynow. All payments made online are secured and encrypted.
Can I write a personalized message on the cake?
Most of our cake designs do not have sufficient space for long messages. We do have fondant names and age options or a simple happy birthday message. For cake toppers like "Happy Birthday" etc, they are available as top-ups to the cake.
ABOUT OUR CAKES & BAKES
What type of cake and cream are you using?
Our cake profile is meat with veggies, with adjustments to make it suitable for cake stacking for tiered cake.
We use potato for cream. Unfortunately we do not use other forms of cream and not suitable for pet's ingredients.
Do you have special dietary cakes and cater for allergy requirements?
We provide vegan/vegetarian, eggless and gluten-free cake options to cater for our special dietary customers.
We are also able to exclude nuts and cater to certain allergy requirements.
However, do note that we are not a 100% gluten-free or nut-free bakery. It would be best to check with the organisation/person for the requirements. For most party we have been engaged very frequently.
What are the flavours available for your cakes?
Standard flavours : Pork, Chicken, Beef
Veggie: Broccoli, Pumpkin, Carrot (Be Optional)
Add on: Salmon, Prawn, Canned Tuna, Canned Lamb, Canned Turkey, Poached Apple, Blueberry
Frosting: Potato, Goat Milk Powder
Decoration: Rice Flour, Cake Flour, Goat Milk Powder, Coconut Oil
Colour: From natural Fruits and Vegetables powder
Flavours for same day/next day options are subject to availability.
What are the sizes of your cakes?
4'' (~500g)
6'' (~1.3kg)
4''+6'' (~1.8kg)
How to store the bakes if I am collecting in advance?
Please store the products in refrigerator, all bakes are freshly prepared and can last at least 24-48 hours after collection.
When should I consume the cake by?
Cakes are best consumed by next day and can last for 24-48 hours in refrigeration. If it has been left without refrigeration for more than 6 hours, please treat cakes like any other leftovers, to check before consumption.
Please check our link for more information.
https://petsdelight.sg/pages/terms-and-conditions
ABOUT DELIVERY & COLLECTION
What are the self-collection and delivery timings and what is the cost?
Please see our link in delivery t&c for all the information.
https://petsdelight.sg/pages/delivery-must-read
Should I be worried about whether the cake will be delivered safety?
We understand how important the special day is, and we are committed to ensuring your cake arrives safely and on time. While our professional delivery team works hard to get your cake to you without any issues, please keep in mind that, as with any delivery, traffic, weather, or accidents. are factors that influences significantly.
To ensure your cake arrive in perfect condition, we recommend to receive the cake ahead of time and check the cake immediately upon receiving it.
If there are any concerns with your cake upon delivery, we are here to help. We’ll do everything we can. Please reach us via whatsapp 88126309.